Cancellations and amendments to confirmed bookings are subject to the following conditions.
Cancellations notified directly to the accommodation or service provider will not be effective. Requests for cancellations and amendments must be made on the Tripmax website. The notice period is different for each booking and is calculated from 12 noon on the day of arrival at the destination. Notice period for each booking is mentioned before the booking is confirmed
Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each place of accommodation within a booking. If the cancellation is done before the deadline then the booking can be cancelled without any charges
Amendments where either the number of rooms (irrespective of room type) or the number of nights decreases will be charged if the hotel says so .
Customer name changes, where accepted by the accommodation provider, and reductions in child ages will incur no charges. All amendments are subject to availability.
If the customer does not arrive at the accommodation on the date on which they are booked to arrive or they leave the accommodation earlier than the date on which they are booked to leave, they will only be entitled to receive any refund due calculated from the time when we receive notification. All such cancellations and amendments are subject to incurring the charge for the next twenty-four hours accommodation after our receipt of notification. Refunds for unutilized nights or services are only on the discretion of the supplier.
Tripmax will make a refund for those bookings which have been paid for in full provided those bookings are eligible for refund.
For those bookings originally paid for by credit or debit card via this web site, any refund will automatically process to the original account, credit or debit card account that paid for the booking and no other methods of refund payment will be possible. If the commission has already been paid to your agency, the net amount will be refunded to the credit card. Any refund on unutilized nights or services will only be on the discretion of the supplier.
All refunds will attract a 2% service charge . This is the minimum amount needed by the company to run the daily operations.
Refunds will take between 5-7 working days to be credited to the account, credit or debit card Bookings not settled by credit card or debit will be refunded using the same method as the payment.